No queuing
Guests check in digitally and wait in comfort — with no physical queue.
Digital queue, no app needed
Digital Queue Management for Clinics, Offices and Businesses
Visitors take a number by scanning a QR code on their own phone. Your team calls them – on the phone and on the screen in the waiting area.
- No app to install
- GDPR-compliant
- Servers in Germany
- Try free for 14 days
Why SmartWaiting?
What SmartWaiting takes care of in the daily routine of a practice, an office or a shop.
Check in by QR code
Scan the QR code or open the link — in the queue within seconds, with no app to download.
Display for the waiting area
Show the current call on a TV screen — the people waiting always know when it is their turn.
Priority handling
Give emergencies priority when entering them, or call a specific person directly – no announcement in the waiting area.
Treatment rooms
Your staff pick the treatment room when they call — and the patient sees it straight away, on their phone and on the screen.
A sign to print and put up
One A4 sheet from the back office: QR code, the address to type in, three steps. Print it, put it up, done.
Every waiting room at a glance
Several waiting rooms? A single display screen shows them all at once — made for the reception area.
Move guests over
Waiting room full? Your staff move someone to another of your waiting rooms with one click.
For medical practices, public offices and shops
Three places, one problem: people wait crowded together for their call-up. This is how SmartWaiting solves it there.
Medical practice: a waiting room without crowding
The waiting room is full and everyone at reception asks when it is their turn. With SmartWaiting, patients scan the QR code on arrival and have their ticket number on their phone – no app. The practice calls them up; number and treatment room appear on the phone and on the screen.
Citizen office: a call-up system without a ticket printer
Citizens stand in the corridor without knowing how long it will take. With SmartWaiting they take a ticket number on their smartphone via QR code or are entered at the counter. Each counter calls up, and the monitor in the waiting area shows number and counter, never a name.
Retail and services: clear the line, keep the customers
Anyone who sees a long line walks away. With SmartWaiting, customers join at the entrance via QR code and see on their phone how many are ahead of them. They keep browsing and come back when their number is called.
How it works
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Scan the QR code
Scan the poster or open the link – no app download.
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Wait in comfort
The number is on your own phone, not in a line at the desk.
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Get called
When called, number and room appear on the phone and on the screen.
SmartWaiting at a glance
SmartWaiting is software by HareemIT from Bad Segeberg, Germany, that medical practices, public offices and shops use to run their queue digitally. Guests take a ticket number on their own phone via QR code, staff call them up in the browser, and the call-up appears on the phone and on a screen in the waiting area.
- No app: guests use their phone's browser, your team a PC or tablet. Anyone without a smartphone is entered at the counter.
- Open prices: SmartWaiting Full €59.95/month, Enterprise €79.95/month, each plus VAT – try it free for 14 days first.
- Data in Germany: we store the ticket number, an optional name and – only for the WhatsApp call-up – a phone number. Entries are deleted after 30 days.
- Online appointments included: with Full and Enterprise, patients and customers book appointments in a month calendar, also on your own website – and with Microsoft 365, SmartWaiting syncs the appointments with your Outlook calendar.
A product of HareemIT, Bad Segeberg.
A calmer waiting room
Tell us briefly how you call people today – we'll show you how SmartWaiting fits.