Customers Walk Away
When customers see a long queue, they turn around – lost revenue you never see.
For Hair Salons, Barbershops & Beauty Studios
Digital Queue for Hair Salons
No more physical queues outside your salon – customers register digitally and come exactly when it's their turn. Easy via QR code, no app download.
What's Costing You Time and Revenue Every Day
Typical problems without a digital queue.
Constant Wait-Time Queries
"How much longer?" – Your team gets interrupted while cutting and loses focus.
Stressful Rush Hours
On Fridays and Saturdays customers crowd into the small waiting area – uncomfortable for everyone.
How the digital queue works in your salon
SmartWaiting is software by HareemIT that hair salons and barbershops use to line up walk-in customers digitally. Customers take a number via QR code and come back when they are almost up.
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Take a number
Scan the QR code on the door, enter a name or leave it out – in the queue within seconds, no app.
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Use the time
The phone shows how many are ahead. Anyone who needs longer moves back a few places with "I need a little more time".
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Call-up to the chair
Your team calls up and selects the chair; number and chair appear on the phone and on the screen in the salon.
Ready in 3 Steps
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Create Account
Free for 14 days – no technical knowledge needed. The form takes two minutes; activation follows within one to two working days.
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Set Up Salon
Enter salon name, configure waiting room and start – that's it.
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Hang Up QR Code
Print QR code, stick it on the entrance door – your digital queue runs as soon as your account is activated.
How SmartWaiting Relaxes Your Salon
More calm, more customer satisfaction, more revenue.
QR Code at the Entrance
Customer scans QR code, enters their name – in the queue in 10 seconds, without any app.
Track Wait Time Live
Customers see their position in the queue on their smartphone – they can shop nearby and come back just when they're nearly up.
TV Display in the Salon
The next number appears automatically on your screen – no shouting, no interruptions.
Staff Registration
Customers without a smartphone? Your team can add them to the queue manually with one click.
Daily limit from your plan
How many customers can come in per day is set by your plan. Once the number is reached, it is closed for today — no overbooking, a predictable end to the day.
Calling without names
The screen shows only the number, never a name — welcome when the salon is full and everyone can hear.
Frequently Asked Questions About Digital Queues for Hair Salons
Do customers need to install an app?
No. Customers simply scan the QR code with their camera app – the queue opens directly in the web browser.
Can I manage multiple hairdressers or chairs?
Yes. You can create multiple waiting rooms (e.g. one per hairdresser) or use a shared waiting room for everyone. Up to 3 waiting rooms in the SmartWaiting Full plan.
What happens if a customer doesn't return in time?
You can skip the customer and call the next one. The skipped customer is not removed from the queue and can be called again.
Can I prioritise the queue for regular customers?
Yes, when entering them at the counter: your team ticks "Priority" and the customer goes ahead of the other walk-ins (from the SmartWaiting Full plan). You can also call any waiting customer directly.
How much does SmartWaiting cost for a hair salon?
Free for 14 days – no credit card needed. Then from €59.95/month (SmartWaiting Full, up to 3 waiting rooms, 40 customers/day) plus VAT, cancellable monthly – or cheaper with an annual licence.
How do customers know it is their turn?
On the status page in the browser, which refreshes every twenty seconds, and on the screen in the salon. With the WhatsApp call-up set up (Full and Enterprise plans), a message also arrives if the customer gave their number.
End the Physical Queue Outside Your Salon
Try free for 14 days – no credit card. Then cancel monthly – or take twelve months at the annual price and save two monthly fees.