Customers Turn Around
Anyone who sees a long queue outside the door goes to the next provider – lost revenue you never track.
For Retail Shops, Stores & Service Providers
Digital Queue for Retail and Service Businesses
No more queues outside the door or at the counter. Customers register via QR code, keep browsing nearby, and come back exactly when it's their turn.
What You Know From Everyday Business
Typical situations during customer rushes that cost revenue and nerves.
Crowding at the Counter
Too many customers in the shop or at the counter at once – uncomfortable for customers and staff.
Unplanned Rush Hours
Lunch break, Saturday morning or promotion days – suddenly a large share of customers arrive at once.
How the virtual queue works in a shop
SmartWaiting is software by HareemIT that shops, service counters and advice desks use to run their queue digitally. Customers take a ticket number via QR code, stay nearby and come back when they are called.
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QR code at the entrance
The customer scans the poster in the shop window or at the counter and has their number in the browser – no app, no account.
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Keep browsing instead of queuing
The phone shows how many are ahead. If you have set up the WhatsApp call-up, a message also arrives when the customer is called.
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Call-up on screen
Your team calls the next number. It appears on the customer's phone and on a screen in the shop – nobody has to shout through the store.
Ready in 3 Steps
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Create Account
Free for 14 days – no credit card needed. The form takes two minutes; activation follows within one to two working days.
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Set Up Waiting Room
Enter your shop name, configure the waiting room and start – that's it.
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Hang Up QR Code
Place the QR code at the shop window or entrance – your digital queue runs as soon as your account is activated.
How SmartWaiting Takes the Pressure Off Your Business
A digital queue system that's set up in just a few minutes.
QR Code at the Entrance
Customer scans the QR code at the shop window or entrance – in the queue in seconds, no app download.
Time to Keep Browsing
Customers see their position live on their smartphone – they can keep shopping nearby and come back only when it's their turn.
TV Display in the Shop
The current call appears automatically on a screen – no shouting across the shop needed.
Prioritise Express Customers
Give quick requests such as pick-ups or returns priority when entering them at the counter, or call them directly – no explanation needed to others waiting.
Multiple Counters or Advisors
Every counter, fitting room or service point as its own waiting room with its own QR code.
Calling without names
The screen shows only the number, never a name. Anyone who would rather not have their name go across the shop need do nothing.
Frequently Asked Questions About Digital Queues for Retail and Service Businesses
Is SmartWaiting suitable for small shops too?
Yes. The system scales from a single sales counter to multiple branches or service points – you choose the plan that fits the number of your waiting rooms (SmartWaiting Full up to 3, Enterprise up to 10).
Can customers without a smartphone still be served?
Yes. Your staff can add customers to the queue manually at any time – digital registration and on-site check-in work side by side.
Can the queue be combined with promotion days or rush hours?
Yes. You open and close the queue yourself. On top of that, your plan limits how many customers can come in per day; once the number is reached, it is closed for today.
What does SmartWaiting cost for retail and service businesses?
The trial is free for 14 days. After that, from €59.95/month (SmartWaiting Full) or €79.95/month (Enterprise) plus VAT, cancellable monthly – or cheaper with an annual licence.
Can I manage multiple branches or counters separately?
Yes. Up to 3 waiting rooms in the SmartWaiting Full plan, up to 10 in the Enterprise plan – every branch or counter with its own QR code and its own queue.
How does the customer know it is their turn?
On their status page, which refreshes itself every twenty seconds, and on the screen in the shop. If you have set up the WhatsApp call-up (Full and Enterprise plans) and the customer gave their number, a WhatsApp message arrives as well.
Ready to Dissolve the Queue Outside Your Door?
Try free for 14 days – no credit card. Then cancel monthly – or take twelve months at the annual price and save two monthly fees.