Overcrowded Waiting Room
Too many patients at once – unrest, complaints and unnecessary infection risks.
For GP, specialist and dental practices
Digital Queue for Medical Practices
The digital waiting room without an app: patients get their ticket number on their phone via QR code and see there when it is their turn. Call-ups appear on the phone and on the screen in the waiting room.
Sound Familiar From Your Practice?
Typical situations that cost time and nerves every day.
Constant Enquiries
"When is it my turn?" – Your team answers the same question dozens of times daily.
Long Waiting Times
Patients wait up to an hour on site – frustration and poor reviews are the result.
How the digital waiting room works in your practice
SmartWaiting is software by HareemIT that GP, specialist and dental practices use to run their waiting room digitally. The ticket number reaches the patient's phone via QR code, the call-up appears on phone and practice screen – no app, no ticket printer.
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Check-in via QR code
The patient scans the poster at reception or opens the link. A name is optional; the screen only ever shows the number. Your team enters patients without a smartphone at reception.
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Ticket number on the phone
The status page shows the number and how many patients are ahead; it refreshes itself every twenty seconds. Anyone who needs more time moves back a few places with one tap and keeps their number.
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Call-up with treatment room
Your team calls up in the browser. Number and room appear on the patient's phone and on the screen in the waiting room – the screen shows only the number, never a name.
Ready in 3 Steps
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Create Account
Free for 14 days – no credit card needed. The form takes two minutes; activation follows within one to two working days.
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Set Up Waiting Room
Enter practice name, configure waiting room and start – done.
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Print QR Code
Put the QR code on the entrance door and your digital queue is live.
How SmartWaiting Helps Your Medical Practice
A modern queue system that can be set up in minutes.
QR Code Check-In
Patient scans the QR code at the entrance – in the queue in 5 seconds, no app download needed.
Wait From Anywhere
Patients see their live status on their smartphone – they can wait outside, in the car or at home.
TV Display in the Waiting Room
The current call appears automatically on your TV screen – your staff no longer need to call out names.
Prioritise Emergencies
Give an emergency priority when entering it at reception, or call a specific patient directly – no announcement in the waiting room.
Treatment Room Assignment
Automatically display Room 1, 2 or 3 when called – the patient knows immediately where to go.
Calling without names
The screen shows only the number, never a name. Nobody in the waiting room hears who is next.
Frequently Asked Questions About Digital Queues for Medical Practices
Do I need a waiting room app?
No – neither your practice nor your patients. Patients scan the QR code or open the link, and everything runs in their phone’s browser; your team works in the browser on a PC or tablet. Anyone without a smartphone is added at reception – in every plan.
How many patients can I manage per day?
Up to 40 patients per day and waiting room with SmartWaiting Full, up to 100 with Enterprise. You open and close the queue yourself.
Does SmartWaiting work with our existing TV screen?
Yes. The waiting room display is a web page: open the display link in the screen's browser and leave it in full screen. It shows the number and treatment room and refreshes itself every twenty seconds.
How much does SmartWaiting cost for a medical practice?
The trial is free for 14 days. Then from €59.95/month (SmartWaiting Full) or €79.95/month (Enterprise) plus VAT, cancellable monthly – or cheaper with an annual licence.
Can I create multiple waiting rooms or treatment rooms?
Yes. Up to 3 waiting rooms in the SmartWaiting Full plan, up to 10 in Enterprise. Treatment rooms (Room 1, 2, 3 ...) can be named freely.
Can SmartWaiting be embedded in the practice website?
Yes. You embed the online appointment booking in your practice website as an element or iFrame; this is allowed only for addresses you approve in the back office. For the waiting room, add a link or button to the sign-in page. Appointment booking is included in the Full and Enterprise plans. With Microsoft 365, SmartWaiting also syncs the appointments with the practice's Outlook calendar.
Ready to Modernise Your Waiting Room?
Try free for 14 days – no credit card. Then cancel monthly – or take twelve months at the annual price and save two monthly fees.